More and more businesses are starting to understand the impact that social media can have on their marketing efforts. When using social media, however, it is important to remember that there is a right way and a wrong way to use it.
Use it correctly and you will gain maximum exposure for your business which will lead to more sales and bigger profits. Use it the wrong way and you could end up with a bad reputation which will make it harder for you to attract new customers.
The following are 5 common mistakes that some brands make on social media. Making these mistakes will distract people from seeing your message which will make your social media efforts counter productive.
As a business owner your are going to want to make posts on social media that promote your products or services but it is important not to go overboard. Having too many promotional posts could be considered spamming and will definitely annoy your followers.
The truth is your audience doesn’t want to hear about you, they are only interested in what you can do for them. Make sure to post content that is helpful to them. Find out what their problems are and share content that provides the solutions.
When trying to figure out how many promotional posts are appropriate it is best to adopt the 80/20 rule. That is, 80% of your posts should be helpful and informative and 20% can be promotional. Therefore the more posts you make the more promotional posts you can get away with.
Pоѕtіng Irrelevant Content
As mentioned above your posts on social media should be about what your audience needs and it is important to make sure that most of your posts don’t stray too far from that. And remember that not every piece of content you share has to have been created by you, feel free to share anything you come across that might be useful to your audience.
If you have a niche make sure you stick to that topic most of the time. Having several posts on many different random topics will confuse your audience since they will never know what to expect from you.
Also make sure not to get too personal. Yes, consumers want to get to know the person behind the brand but that doesn’t mean that they need to know what you had for breakfast this morning or how drunk you got at the party last night. It is a good idea to keep personal posts as professional as possible and at a minimum.
Your posts don’t always have to stick to your subject matter 100% of the time. You can post other things too like quotes, inspirational stories, funny pictures, etc. Just make sure that most of the content you share reflects the information that your audience is looking for.
If you are going to include social media as part of your marketing strategy it is important to ensure that you are posting consistently. If you just go in and post something every once in awhile you will not see much results.
In order to get noticed you need to remain present and active on social media every single day. If your followers can’t count on you to be there they are going to find someone else who can provide them with what they are looking for.
There are many tools out there that can help you make posts automatically which will make it easier to maintain a persistent posting schedule. One of my favorites is Tweet Jukebox. You can check out a post I wrote about it here.
Sосіаl mеdіа is a good рlасе tо get fееdbасk аnd іdеаѕ оn how уоu can іmрrоvе your brand. If ѕоmеоnе voices a ѕіnсеrе dіѕlіkе оr соnсеrn аbоut ѕоmеthіng уоu аrе dоіng оr уоu are associated with do nоt delete thеіr соmmеntѕ.
Not Training the Account Manager
Remember thаt your ѕосіаl media ѕіtе is a platform for уоur brаnd. Whаtеvеr іѕ роѕtеd or tаlkеd аbоut thеrе, rеflесtѕ уоur brаnd. If уоu are gоіng tо hire someone else to handle your Twitter оr Fасеbооk account, mаkе ѕurе thаt you trаіn thеm well.
It is not only important that they are familiar with the platform but they also must be fully aware of what your posting strategy is. Make sure they know thаt іt’ѕ nоt just аbоut posting anything and everything in order tо stay active асtіvе.
Thеу also muѕt be properly trained on hоw to address соnnесtіоnѕ when interacting wіth them. Make sure they know what they can and can’t say, and make sure they know when a comment needs to be handled directly by you.
Whether it is online or in person you only get one chance to make a first impression. Making any of these mistakes can have a big impact on the effectiveness of your social media marketing efforts.
Are there any social media mistakes that you feel should be added to this list? Let me know in the comments.